South Shore Health serves communities with diverse race, language and ethnic backgrounds. We strive to create a respectful environment that responds to the cultural, racial and spiritual needs of our patients and clients. Being aware of this diversity will help us understand each other and reduce barriers to appropriate services. We invite you to share with us information that can help us better understand how we can achieve cultural competence in the health care services we provide to you.
South Shore Health has a number of tools and resources available to help ensure patients who have a language barrier to English or a hearing impairment have access to interpretation services. These resources include:
• Language Identification Card
Staff also have access to a Medical Visual Language Communication Tool.
Please let us know if you or a loved one require access to interpretation services.
Say Bonjour! This is a provincial initiative encouraging public services employees to wear a pin or post a desktop sign to let the public know that French-language services are available.
South Shore Health staff who choose to display the "Bonjour!" symbol are proudly displaying the fact that they can communicate and provide some services in French and in English.
It is intended to help you find a French-speaking person more quickly when you use health services.
South Shore Health partnered with our community to develop a multi-year strategic plan to better understand and respond to the needs of our culturally diverse populations within the context of enhancing customer service. There are three priorties:
· To foster community partnerships and sustainability
· To celebrate the South Shore's cultural diversity and quality of life.
· To strengthen awareness of cultural diversity and social inclusion.
prideHealth - resources to raise awareness and support health care professionals in delivering safe and accessible care to people who are gay, lesbian, bisexual, transgender, intersex and queer (GLBTIQ)
Are you an ALLY?
Discrimination takes many forms and impacts our employment and the quality of and access to health care. Visit Are you an ALLY to hear first-hand accounts of discrimination and explore how being an ALLY can make a difference for
- People who are Racialized
- People with Mental Health Issues
- People who are Lesbian, Gay, and Bisexual
- People who are Trans, Intersex, and Two-Spirit
- People with Disabilities
Want more information?